Returns & Exchange

RETURN, EXCHANGE AND REFUND POLICY

We will be able to accept order change or cancellation requests, within 12 hrs of placing your order. Since, its a made on order business, we cannot accommodate refund/ cancellation requests after the order has been placed.

  • We accept returns only if you have received a damaged product or a wrong product has been shipped out to you.
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  • You will have to email us at support@countoncookies.com within 12 hours of receiving the wrong/damaged product. 
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  • Our team will receive and review your return request. Upon approval, we will arrange for a reverse pickup. 
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  • Refunds will be initiated after the necessary inspection, quality checks of the product. 
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  • We take 14 days to refund the amount. 
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  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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